Level 1 and WOCRM FAQs

Frequently Asked Questions

Q: What is my username?

A: All usernames to login to the course are now your email address.

For example, if your username was ‘johnsmith’ and your email address is johnsmith@email.com, your username to login will now be johnsmith@email.com.

If you are having difficulty remembering your username, please contact us for assistance.

Q: I am an existing user, how do I login?

A: We moved the Level 1 and WOCRM courses to a new platform in March 2020. If you have not logged in since then, please click to reset your password and follow the instructions.

If you have logged into your account since March 2020, please click here to be taken to the login page.

Please note that the course is not fully compatible with mobile devices so we recommend that you use a laptop/desktop and either the Chrome or Edge browser when you register, login and take the course.

Q: I am a new user, how do I login?

A: Step 1) Click the ‘Register!’  link on the homepage and fill out the form with your details. 

Step 2) Once you have registered you will be sent an email to confirm your account. Follow these steps and then return to the homepage and fill out your username and password and click ‘Login’.

Please note that the course is not fully compatible with mobile devices so we recommend that you use a laptop/desktop and either the Chrome or Edge browser when you register, login and take the course.

Q: How do I start my course?

A: If you are new to Level 1 and WOCRM, once you are logged in the programmes should appear automatically on your dashboard after a few moments.

If you are an existing user and were in the middle of the courses then your next available module will appear in the homepage.

To start or continue the course, click on the ‘START’ or ‘CONTINUE’ button.

Q: How do I get my certificate?

A:

Candidates will be sent an email with their certificate attached on completion of the course. The Level 1 certificate will be issued once you have completed all 7 modules and the knowledge check. The WOCRM certificate will be issued once you have completed all 6 modules.

Certificates can also be downloaded at any time from a candidate account following the below steps.

Step 1) Once you are logged into your account you will see the below widget on your dashboard.

If you have completed all courses that you are enrolled in, this will appear green.

Step 2) Once you click the homepage widget the below screen will appear. Paperclip icons will sit beside the courses that you have valid certificates for.

Step 3) Click the paperclip icon for your certificate to automatically download.

Q: I need to update the name on my certificate. How can I do this?

A: Please contact level1@iwcf.org and we will be able to assist you with updating your name.

Q: I am trying to complete the course but I am seeing a blank screen. How can I fix this?

A: A blank screen usually appears if you are trying to access the course using a mobile device. Unfortunately Level 1 and WOCRM are not fully compatible with mobile devices, so we would recommend you login using a laptop/desktop device and use either the Google Chrome or Microsoft Edge browsers.

Please also follow the below steps on your desktop/laptop which should resolve the issue.

Please ensure the following:

  • Adobe Flash Player should be installed and enabled
  • Cookies will need to be allowed
  • Pop ups will need to not be blocked
  • Require access to a good, stable internet connection (ie; not offshore or 3/4G connections)

To clear your cache:

Edge

  • Click on the “Hub” symbol in the main menu.
  • Then browse to the “History”.
  • Now you can click on “Delete the whole History”.
  • Check the option “temporary services and files” and confirm the selection with a click on the “Delete” Button.

Chrome

  • Click the wrench icon on browser tool bar
  • Select Tools
  • Select Clear browsing data
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  • Click Clear browsing data

Once the above has been completed close the browser window and re-open it, then restart the course. This will allow the machine to download a fresh copy of the module, and then retake the module.

 

If you continue to experience any issues, please send a screenshot to level1@iwcf.org and the team will assist you.