Level 1 and WOCRM FAQs

Frequently Asked Questions

Q: What is my username?

A: The username to access the course will either be your email address or a specific username you set up when registering.

If you are having difficulty remembering your username, please contact level1@iwcf.org for assistance.

Q: I am an existing user, how do I login?

A: Please click here to be taken to the login page.

Please note that the course is not fully compatible with mobile devices so we recommend that you use a laptop/desktop and either the Chrome or Edge browser when you register, login and take the course.

Q: I am a new user, how do I login?


Step 1) You can register here.
Step 2) Complete the required fields in the registration form, providing accurate information.
Step 3) After registration, you will receive a welcome email from SkillsVX containing a link to activate your account.
Step 3) Activate your account by following the link, and you will see a message confirming ‘Your account has been successfully activated,’ along with a link to log in to the platform.
Once your account is activated, you can login here.

Q: How do I start or continue my course?

A: If you are new to Level 1 and WOCRM, once you are logged in the programmes should appear automatically on your dashboard after a few moments.

If you are an existing user and were in the middle of the courses then your next available module will appear in the homepage.

To start or continue the course, click on the ‘START’ or ‘CONTINUE’ button.

Q: What qualifies me for a certificate?

A: The Level 1 certificate will be issued once you have completed all 7 modules (including the introduction and conculation) and the knowledge checks with a score of 70% or above.

The WOCRM certificate will be issued once you have completed all 6 modules and completed the knowledge checks with a score of 70% or above.

Q: How to I access my certificate?

A: Once you successfully complete the Level 1 or WOCRM course, you will be sent an email with the certificate attached.

Certificates can also be downloaded at any time from a candidate account following the below steps.
Step 1) Log into your account, and you will see the ‘Required evidences’ widget on your dashboard. This will show how many courses have been completed compared to how many you are enrolled in.
Step 2) Click the ‘Certificates’ progress bar to be directed to the page where you can download the certificates. Paperclip icons will sit beside the courses that you have valid certificates for.
Step 3) Click the paperclip icon for your certificate to automatically download.

Q: I need to update the name on my certificate. How can I do this?

A: Please contact level1@iwcf.org and we can assist you with updating your name on your certificate.

Q: I am trying to complete the course, however the course will not load, how can I fix this?

A: Level 1 and WOCRM are not fully compatible with mobile devices, so we would recommend you login using a laptop/desktop device and use either the Google Chrome or Microsoft Edge browsers.

Please also follow the below steps on your desktop/laptop which should resolve the issue.
Please ensure the following:
– Adobe Flash Player should be installed and enabled
– Cookies will need to be allowed
– Pop ups will need to not be blocked
– Require access to a good, stable internet connection (ie; not offshore or 3/4G connections)
To clear your cache:
– Click on the “Hub” symbol in the main menu.
– Then browse to the “History”.
– Now you can click on “Delete the whole History”.
– Check the option “temporary services and files” and confirm the selection with a click on the “Delete” Button.
– Click the wrench icon on browser tool bar
– Select Tools
– Select Clear browsing data
– In the dialog that appears, select the checkboxes for the types of information that you want to remove
– Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
– Click Clear browsing data
Once the above has been completed close the browser window and re-open it, then restart the course. This will allow the machine to download a fresh copy of the module, and then retake the module.
If you are still experiencing issues, please contact level1@iwcf.org with a full screenshot of your page (including the address bar at the top) and we can assist you further.

Q: I am unable to get logged in, how can this be resolved?

A: Please note that FORUM and Level 1/WOCRM are hosted on different platforms, and you will need to register separately to access the Level 1 and/or WOCRM programme.

If you have not previously registered for a Level 1/WOCRM account, you can do so here: https://level1.iwcf.org/Account/Register.
If you continue to experience any issues with logging in, please send a full screenshot (including the address bar at the top) to level1@iwcf.org and we can assist you further.

Q: What are the hardware and software requirements to complete the Level 1 or WOCRM course?

A: The course is not fully compatible with mobile or tablet devices, we advise you to use a desktop or laptop device for a smooth experience.

Suggested hardware requirements
A system with at least an Intel i3 processor (or equivalent), coupled with a minimum of 8-16GB RAM, 1024×768 resolution or higher.
Suggested software requirements
The latest version of Google Chrome or Microsoft Edge for optimal performance.

Q: I want to enroll in the Level 1 course in Modern Standard Arabic or Brazilian Portuguese. Do I need to make any changes to my device before starting?

A: Ensure you are using the latest version of Google Chrome or Microsoft Edge and the language of your browser is set to Arabic or Brazilian Portuguese.

Chrome browser
– On your Windows computer, open Chrome.
– At the top right, click More. Settings.
– At the left, click Languages.
– Under ‘Preferred languages’, next to the language that you’d like to use, click More . …
– Click Display Google Chrome in this language. …
– Restart Chrome to apply the changes.
Edge broswer
– On the Microsoft Edge homepage, click on the three dots on the top right corner of your browser.
– At the bottom of the drop-down menu, click on Settings.
– At the button on the left-hand menu, click on Languages.
– Click on Add languages in the top-right corner.
– Type in the name of the language you want in the Search languages section.
– Click on the button next to the option that says Offer to translate pages that aren’t in a language that I read.
– Click on the 3 dots next to the language you chose.
– Click on Display Microsoft Edge in this language.

Q: How can I ensure that I am selecting the correct language for the Level 1 course?

A: On your dashboard under the ‘eLearning’ heading the course will be named in the correct language with the language name in brackets.

For example, Brazilian Portuguese Programa de Nível 1 (brasileiro), Level 1 Programme (English), برنامج المستوى الأول (عربي) – مقدمة (1/8).

Q: I have received a message stating 'Your session has expired'. How can I log back in?

A: There is a 60-minute time out period. All you should need to do is log out and log back in again and you should be able to access the modules again.

Please use Google Chrome or Microsoft Edge as the browser to run the course on a laptop/desktop device and not a mobile phone.