A: All usernames to login to the course are now your email address.
For example, if your username was ‘johnsmith’ and your email address is johnsmith@email.com, your username to login will now be johnsmith@email.com.
If you are having difficulty remembering your username, please contact us for assistance.
A: We moved the Level 1 and WOCRM courses to a new platform in March 2020. If you have not logged in since then, please click to reset your password and follow the instructions.
If you have logged into your account since March 2020, please click here to be taken to the login page.
Please note that the course is not fully compatible with mobile devices so we recommend that you use a laptop/desktop and either the Chrome or Edge browser when you register, login and take the course.
A: Step 1) Click the ‘Register!’ link on the homepage and fill out the form with your details.
Step 2) Once you have registered you will be sent an email to confirm your account. Follow these steps and then return to the homepage and fill out your username and password and click ‘Login’.
Please note that the course is not fully compatible with mobile devices so we recommend that you use a laptop/desktop and either the Chrome or Edge browser when you register, login and take the course.
A: If you are new to Level 1 and WOCRM, once you are logged in the programmes should appear automatically on your dashboard after a few moments.
If you are an existing user and were in the middle of the courses then your next available module will appear in the homepage.
To start or continue the course, click on the ‘START’ or ‘CONTINUE’ button.
A:
Candidates will be sent an email with their certificate attached on completion of the course. The Level 1 certificate will be issued once you have completed all 7 modules and the knowledge checks with a score of 70%+. The WOCRM certificate will be issued once you have completed all 6 modules and completed the knowledge checks with a score of 70%+.
Certificates can also be downloaded at any time from a candidate account following the below steps.
Step 1) Once you are logged into your account you will see the below widget on your dashboard.
If you have completed all courses that you are enrolled in, this will appear green.
Step 2) Once you click the homepage widget the below screen will appear. Paperclip icons will sit beside the courses that you have valid certificates for.
Step 3) Click the paperclip icon for your certificate to automatically download.
A: Please contact level1@iwcf.org and we will be able to assist you with updating your name.
A: A blank screen usually appears if you are trying to access the course using a mobile device. Unfortunately Level 1 and WOCRM are not fully compatible with mobile devices, so we would recommend you login using a laptop/desktop device and use either the Google Chrome or Microsoft Edge browsers.
Please also follow the below steps on your desktop/laptop which should resolve the issue.
Please ensure the following:
To clear your cache:
Edge
Chrome
Once the above has been completed close the browser window and re-open it, then restart the course. This will allow the machine to download a fresh copy of the module, and then retake the module.
If you continue to experience any issues, please send a screenshot to level1@iwcf.org and the team will assist you.
A: Please note that FORUM and the Level 1/WOCRM are separate systems, so you need a different login to access both sites.
If you have not previously registered for a Level 1/WOCRM account, you can do so here.
If you continue to experience any issues with logging in, please send a screenshot to level1@iwcf.org and the team will assist you.
