To better support the needs of our global network and respond to the increasing demand for services, IWCF will be introducing enhanced on-call support hours from 06:00 (BST) on Monday 31 August 2026.
The updated service has been developed following a review of support requests, service demand trends and operational data. The updated coverage will provide additional support outside normal office hours, helping us respond more effectively when urgent issues arise, particularly those relating to live assessments that are actively taking place.
The on-call service is available outside normal office hours to provide support for urgent and time-sensitive issues, helping to minimise disruption to assessment delivery. This includes matters affecting live assessments or critical operational issues requiring immediate assistance.
For all other enquiries, stakeholders should continue to use the usual contact channels or submit an enquiry through the Contact Us page on the IWCF website, where a member of the team will respond during normal office hours.
New On-Call Service Hours
From 31 August 2026, the UK on-call service will operate during the following hours:
- Monday to Thursday: 06:00 to 08:30
- Friday: 06:00 to 08:30 and 15:00 to 19:00
- Saturday and Sunday: 06:00 to 14:00
The service can be accessed via the existing on-call number: +44 (0)1674 678 120.
All times are UK time (GMT/BST).
Supporting Our Growing Global Community
As IWCF continues to grow and support an increasing number of assessment centres, instructors and candidates worldwide, it is important that our support services evolve alongside these demands. The enhanced on-call coverage is designed to provide additional reassurance when urgent situations occur outside normal office hours, while ensuring our teams can continue to deliver a high-quality service across all regions.
Share Your Feedback
We recognise the importance of continually reviewing and improving our services.
Following the launch of the updated on-call schedule, we will undertake a review towards the end of 2026 and invite feedback from stakeholders on how the service is performing.
Further information on how to contact IWCF can be found on our Contact Us page.
We would like to thank our centres, members and wider community for their continued support as we introduce these improvements and continue planning our next steps for 2027.