COVID-19 FAQ's

Frequently Asked Questions

Q: What has IWCF actioned in response to the COVID-19 situation?

A: To ensure our information is accessible to all, we have introduced a dedicated COVID-19 page.  All updates during this time will be posted here alongside our social media channels. This includes the latest updates on our business continuity plan and certificate extension guidance for candidates.

We would also encourage you to sign up to our newsletter list to have updates sent to your inbox too.

Q: Are staff still contactable during this time?

A: We have adopted a home working policy. We are confident our approach to working remotely means the measures we have in place can ensure business continuity.

We are encouraging staff to limit face-to-face contact unless absolutely necessary to help reduce the risk of infection. Our employees are available to discuss any issues by phone, or have virtual meetings using Microsoft Teams.

All employees are available as usual on their mobile numbers and email addresses.

Q: Are any training centres still operating?

A: We have created a dedicated page to list which centres are open and potential opening dates for others. We are working with our accredited centres each week to ensure this information is updated regularly for candidates. The information is split into regions to help you find your nearest locations.

As the situation is constantly evolving, please contact your chosen accredited centres for course schedules and availability.

You can access the page here.

Q: How do I apply for a certificate extension?

A: Candidates who have a certificate expiring between 17 February 2020 and 31 July 2020 can apply for an eCert extension by filling out our online form – https://s.surveyplanet.com/PbKCu9TI5

From 1st August 2020, a new eligibility criteria and dispensation process for the small population of individuals that continue to be affected by COVID-19 restrictions will be introduced.

Candidates that have an eCert expiring between 1 August 2020 and 30 September 2020 and meet the below criteria will be eligible to apply for an extension.

  • The candidate must be booked to attend a virtual classroom training course at an IWCF accredited training provider.
  • The candidate’s employer must provide a written request for extension.

The booking details and employer request must be submitted by email to certification@iwcf.org.

Once IWCF has reviewed the dispensation request, eligible candidates will be granted a 90-day eCert extension.

Candidates who do not meet the above criteria will be reviewed on a case by case basis.

Q: What do I need to apply for an eCert extension?

A: To apply for an eCert extension you will need:
–  CR number
–  Date of birth
–  Certificate expiry date

All this information can be found on your current certificate which is held in the ‘My eCerts’ tab in your FORUM account.

From 1st August 2020, candidates who are applying for the new dispensation process will also require to submit the below to certification@iwcf.org 

  • Confirmation that the candidate is booked to attend a virtual classroom training course at an IWCF accredited training provider.
  • A written request for an extension from the candidate’s employer.

Q: My employer requires confirmation that my certificate has been extended. How do I get this?

A: If you are granted a certificate extension, a confirmation letter can be requested to state the new dates applied to your eCert.

Please note all letters will be sent directly to the candidate email address that is held within the candidate FORUM account for you to then forward on to your employer.

Q: Who is offering virtual training?

A: To help our candidates, we have created a page to host our virtual training providers list so you can find all accredited centres in one helpful place. This list is updated daily when new accredited providers are approved.

Our locations map is also updated regularly to show which training centres are accredited to offer this option. You can search for them by using the ‘Programmes’ filter and selecting “Virtual Training”. 

Q: What online courses are available to enrol in?

A:  A small number of training centres offer Level 2 as an online course, you can view them here.

You can also visit our locations map and filter by ‘Online Drilling Well Control Level 2’. Please then contact your chosen centre and they will be able to provide you with course dates, costs and how to access the learning materials.

Q: Do I receive an eCert for attending a virtual training course?

A: Candidates will be issued with a certificate of attendance as proof that you attended the course.

Candidates will then be issued a full eCert once they have sat their assessment at an accredited centre and achieved a passing grade.

Q: Can new candidates take a virtual training course or only those with an existing eCert?

A: Both new and existing candidates can take virtual training.

If you are a new to IWCF, you will still need to register as a candidate to get a CR number. Register today here.